Last updated
22 July 2026
Please read these Terms and Conditions carefully before ordering from 4x4 Tyre Hub. By placing an order with us, you accept these Terms and Conditions in full.
Clause 1
Definitions
- "You" / "Customer" — the individual, business, or other entity placing an order on this website.
- "We" / "Us" / "Our" / "4x4 Tyre Hub" — FAMIQ Technologies Pty Ltd (ABN 80 701 750 030) trading as 4x4 Tyre Hub , of Coopers Plains, QLD, 4108 .
- "Website" — the website located at 4x4tyrehub.com.au, and any related mobile or app-based interfaces.
- "Order" — a request to purchase Products submitted through the Website, by phone, or via an approved quote.
- "Order Reference" — the unique reference (format
TH-XXXXXX) issued to you upon order confirmation. Use this reference for all enquiries relating to your order. - "Product" — any tyre, accessory, or service offered for sale by 4x4 Tyre Hub, including fitting services.
- "Fitter" — an independent business or individual approved by 4x4 Tyre Hub to provide tyre fitting services, either at a fixed workshop location or as a mobile service at a location of the customer's choosing.
- "Business Day" — any day other than a Saturday, Sunday, or public holiday in the relevant Australian state or territory.
Words used in the singular include the plural and vice versa.
Clause 2
About Us
4x4 Tyre Hub is operated by FAMIQ Technologies Pty Ltd (ABN 80 701 750 030) trading as 4x4 Tyre Hub , of Coopers Plains, QLD, 4108 .
For any questions regarding these Terms, contact us at help@4x4tyrehub.com.au or use the live chat on this Website.
By ordering a Product from this Website, you accept these Terms and Conditions in full. These Terms apply to every order placed with 4x4 Tyre Hub, regardless of channel (website, phone, or quote).
Clause 3
Orders and Eligibility
By placing an Order, you confirm that you:
- are a resident of Australia, or are ordering Products for delivery and/or fitting within Australia;
- are legally able to enter into a binding contract and to use the selected payment method; and
- are ordering in good faith and not for the purpose of resale in breach of any separate agreement with us.
We reserve the right, at our sole discretion, to refuse, cancel, or amend any Order at any time, including where we suspect fraud, pricing or stock errors, or a breach of these Terms.
Orders will generally be processed on the next Business Day after they are placed, unless placed and confirmed on a current Business Day.
Clause 4
Prices
All prices displayed on the Website are in Australian Dollars (AUD) and are inclusive of GST and any other applicable taxes, unless stated otherwise.
Delivery and fitting costs, where applicable, are calculated separately and shown to you before you complete your Order.
We take reasonable care to ensure prices displayed are accurate, but errors can occur. If a Product's correct price is higher than the price shown at the time you ordered it, we will contact you before processing the Order and give you the option to proceed at the correct price or cancel.
Clause 5
Payment
We accept payment by credit and debit card via Stripe.
By submitting payment details, you confirm you are authorised to use the selected payment method and that all information you provide is accurate.
Card payments are subject to Stripe's terms and conditions.
We may conduct additional checks on any Order we reasonably suspect to be fraudulent, and may decline to process payment or ship an Order pending the outcome of those checks.
Clause 6
Request to Order
Some Products on the Website are marked "Request to Order" rather than being available for immediate purchase. This applies where stock, pricing, or delivery details require manual confirmation before an Order can be accepted.
No payment is taken when you submit a Request to Order. You will be contacted once we have confirmed availability and finalised details. You may then choose to proceed to payment or decline.
Submitting a Request to Order does not guarantee that the Product will be available, or at the price indicated at the time of the request.
Clause 7
Delivery and Fitting Options
Depending on the Product and your location, you may choose to have your order:
- delivered to your nominated address ("Deliver to Door");
- delivered to a Fitter's workshop for you to have fitted at that location ("Workshop Fitting"); or
- delivered to your nominated address with a Fitter attending to fit the tyres on-site ("Mobile Fitting").
Delivery timeframes shown on the Website are estimates only. While we make reasonable efforts to meet them, delivery times may vary due to freight carrier delays, stock availability, or circumstances outside our control. To the extent permitted by law, we are not liable for loss caused by delayed delivery.
Delivery costs are calculated based on your delivery address and the size/weight of the Products ordered, and will be shown to you before you complete checkout. See our Shipping & Delivery page for further detail.
Rapid Fitment (same-day service)
In selected areas (currently Melbourne and Brisbane), we may offer same-day fitting for orders placed before a stated cut-off time ("Rapid Fitment").
Rapid Fitment is a best-effort service and is not guaranteed. Same-day completion depends on stock availability, driver and Fitter availability, and other operational factors. We are not liable for a Rapid Fitment order that is not completed on the same day, though we will make reasonable efforts to notify you as early as possible if this occurs and to complete the order as soon as practicable afterward.
Mobile Fitting — access and attendance
If you select Mobile Fitting, you must ensure the vehicle and a suitable, safe, and accessible work area are available at the agreed time.
If a Fitter attends your chosen location but is unable to complete the job due to a genuine access issue outside your control (for example, an unexpected safety hazard at the location, or circumstances that could not reasonably have been anticipated), no callout fee will be charged, and we will work with you to reschedule.
If a Fitter attends but is unable to complete the job due to a reason within your control — for example, you are not present or contactable, the vehicle is not made available, incorrect vehicle or fitment information was provided by you, or the vehicle cannot be safely accessed due to how it has been parked or secured — the applicable callout fee will be charged, in addition to any rescheduling required.
Clause 8
Cancellations
If you cancel your order before dispatch, we will refund it in full: any store credit you used is restored first and the remainder goes back to your original payment method.
Once an Order has shipped, it cannot be cancelled — the Returns process set out in clause 9 will apply instead.
Clause 9
Returns and Refunds
Your consumer guarantees under the Australian Consumer Law are not affected by this policy.
9.1 Unfitted products
If your tyres have not been fitted or mounted to a vehicle, you may request a return within 14 days of delivery, provided:
- the tyres are unused and in original, resalable condition;
- you contact us at help@4x4tyrehub.com.au with your Order Reference and reason for return before sending anything back; and
- the return is for change of mind, an incorrectly ordered product, or another reason accepted at our discretion.
Where an unfitted return is accepted:
- A restocking fee of up to 15% may apply to change-of-mind returns of unfitted, unused goods in their original, saleable condition.
- Return freight costs are payable by you, unless we agree otherwise in writing.
- Once we receive and inspect the returned Product, we will process your refund (less the restocking fee and any return freight already deducted) to your original payment method within 14 days.
9.2 Fitted products
Once a tyre has been fitted and mounted to a vehicle — whether through Workshop Fitting, Mobile Fitting, or Rapid Fitment — it can no longer be returned for change of mind.
Fitted Products remain eligible for a claim only where there is a genuine manufacturing defect or failure covered under the consumer guarantees in the Australian Consumer Law, or under the applicable manufacturer's warranty (see clause 10).
9.3 Making a claim
To make a claim under clause 9.1 or 9.2, contact us at help@4x4tyrehub.com.au with your Order Reference, a description of the issue, and photos where relevant. We will advise you of the next steps, which may include inspection of the Product before a remedy is provided. See our Returns & Refunds Policy for a plain-language walkthrough of this process.
Clause 10
Warranties and Guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you are entitled to choose a refund or replacement, or to cancel a service contract and receive a refund for any unused portion. You are also entitled to compensation for any other reasonably foreseeable loss or damage. Where a failure is not major, you are entitled to have it remedied within a reasonable time.
Beyond the guarantees above, we do not provide our own blanket product warranty. Tyres are covered by the warranty offered by their respective manufacturer, the terms of which vary by brand. Details of the applicable manufacturer's warranty for a given Product will be provided on request or, where available, on the Product page. See our separate Manufacturer's Guarantee Terms for further detail on how warranty claims are handled.
Clause 11
Fitters
Fitters in our network are independent contractors, responsible for their own workmanship, staff, equipment, and insurance. Fitters are not employees or agents of 4x4 Tyre Hub.
While we assess and approve Fitters before they join our network, and monitor their performance and customer ratings on an ongoing basis, 4x4 Tyre Hub is not liable for the workmanship of an independent Fitter beyond what is required under the Australian Consumer Law.
If you experience a problem with a Fitter's work, please contact us. We will assist in facilitating a resolution between you and the Fitter and, where appropriate, may remove a Fitter from our network for repeated or serious performance issues.
If you fail to collect fitted or delivered tyres from a Fitter's workshop, and remain uncontactable for one month or more from the delivery date, you forfeit the tyres and are not entitled to a refund.
Clause 12
Wheel Alignment
Where offered, wheel alignment is provided as an optional add-on service through our Workshop Fitting network only (not available via Mobile Fitting). Wheel alignment is subject to our separate Wheel Alignment Terms and Conditions.
Clause 13
Liability
Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
To the extent permitted by law, we exclude all other implied warranties and are not liable for indirect or consequential loss (including loss of revenue, loss of profits, or loss of data) arising from or connected with these Terms, except to the extent such loss results from our own negligence or wilful misconduct.
Our liability to you is reduced to the extent that you cause or contribute to any loss or damage.
Clause 14
Tyre Age
Most tyres supplied by us are manufactured within approximately 12–24 months of your purchase date. As with any physical retailer, some sizes and brands may be older due to variability in supplier stock turnover. We will endeavour to notify you where a tyre being supplied is more than 4 years from its manufacture date.
Clause 15
Product Information
Product descriptions. Product descriptions and specifications are primarily provided by our suppliers and manufacturers. While we take reasonable care, we do not accept responsibility for minor discrepancies in supplier-provided descriptions.
Images. Product images are for illustration purposes only. Actual tread pattern, sidewall design, and other visual details may differ from the image shown. Where wheels or rims appear in a product image, they are not included in the sale — tyres are sold separately from wheels/rims.
Fitment accuracy. We provide vehicle fitment information as a guide to help you select the correct tyre size. It remains your responsibility to confirm the correct tyre size and specification for your specific vehicle, particularly where the vehicle has been modified from factory specification. If you are unsure, contact us before ordering.
Clause 16
Ownership Reservation
Ownership of the Products remains with 4x4 Tyre Hub until payment has been received in full.
Clause 17
Force Majeure
We are not responsible for delays or failure to perform our obligations where this is caused by events beyond our reasonable control, including natural disasters, extreme weather, industrial action, government restrictions, or supplier non-delivery.
Clause 18
Changes to These Terms
We may update these Terms and Conditions from time to time. Updates will be published on this Website, and continued use of the Website or placement of further orders constitutes acceptance of the updated Terms.
Clause 19
Severability
If any clause of these Terms is found invalid or unenforceable by a court, the remaining clauses continue in full force and effect.
Clause 20
Website Use
Automated tools, scrapers, or bots may not be used to browse, extract, or download content from this Website without our prior written permission.
Clause 21
Trademarks
All brand names, logos, and trademarks displayed on this Website are the property of their respective owners and are used solely to identify and describe the Products available. Use of these trademarks does not imply any endorsement or affiliation unless expressly stated.
Clause 22
Governing Law
These Terms are governed by the laws applicable in the State or Territory of Australia in which you ordinarily reside. You submit to the non-exclusive jurisdiction of the courts of that State or Territory.
Clause 23
Privacy
Our Privacy Policy explains how we collect, use, and protect your personal information, and forms part of these Terms.
Clause 24
Contact
FAMIQ Technologies Pty Ltd trading as 4x4 Tyre Hub
ABN 80 701 750 030
Email: help@4x4tyrehub.com.au